- How to remove (delete) a User?
- How to change file configuration?
- Why can't I log in?
- How can I change the orders approver?
- Where can I find my account admin?
- Can I change the language of the Gelato application?
- Are there any delays due to COVID-19?
- Can I save my editable template once I customized it?
- How do I print a new file?
- How much is the customs fee?
- Can I choose a different quantity than the one displayed at checkout?
- Can I send to multiple addresses?
- Can I customize the page numbers of my Editable Template?
- How do I control the usage of my licensed font?
- My version of Adobe suite does not support the Gelato plugin for Adobe. What can I do?
- How do I upload a file?
- Can you update an editable template?
- Do you support editable business card templates with the QR code?
Problems with an order
- Received incomplete order.
- I need to change the shipping address after the order was placed
- I received my order but I am not happy with the way it turned out, what should I do?
- My order is stuck at customs, what should I do?
- I wasn't at the office when the delivery took place, where is my parcel now?
- I provided an incorrect delivery address, what should I do?
Payments and invoices
- Can I add/edit a billing entity or a cost center?
- Can I get an explanation for the TAX rate applied in my Gelato invoice?
- Can I get an explanation for the VAT rate applied in my Gelato invoice?
- How can I change the address, VAT ID or preferred currency for future invoices from Gelato?
- How can I choose to get a separate invoice for each order, or get just one consolidated invoice per month?
- How can I receive my Gelato invoices with a specific PO number?
How To Order Prints
It is easy to order your prints over GelatoWatch video
Check out how to get started with GelatoRead More
Order business cards
With the simplified business card ordering link you can order your business card in just 2 minutesWatch video
Create Editable Templates
Watch and learn how to create editable templatesWatch video