- How do I reset my password?
- How can I change my personal information?
- Is it possible to add users but not invite them yet?
- How can I ensure that users can download files?
- What is the easy business cards solution?
- Why can users see payment methods that are not enabled for their group?
- Do you print locally in this country?
- Do you ship to this country?
- How do I cancel my order?
- How much will my order cost?
- How long it will take to deliver my products?
- I am unable to place an order, what should I do?
- How do I upload a file?
- Can you update an editable template?
- Do you support editable business card templates with the QR code?
- Do you offer templates for the formats you support?
- I need some help with checking/redoing my design, how should I proceed?
- The preview of my design looks wrong, but the file was setup correctly, what should I do?
- I received my order but I am not happy with the way it turned out, what should I do?
- My order is stuck at customs, what should I do?
- I wasn't at the office when the delivery took place, where is my parcel now?
- I provided an incorrect delivery address, what should I do?
- There is no update on the tracking code, what should I do?
- My order is late
- Can I get an explanation for the TAX rate applied in my Gelato invoice?
- Can I get an explanation for the VAT rate applied in my Gelato invoice?
- How can I change the address, VAT ID or preferred currency for future invoices from Gelato?
- How can I choose to get a separate invoice for each order, or get just one consolidated invoice per month?
- How can I receive my Gelato invoices with a specific PO number?
- I just placed an order, when will I get the invoice?
How To Order Prints
It is easy to order your prints over GelatoWatch video
Check out how to get started with GelatoRead More
Order business cards
With the simplified business card ordering link you can order your business card in just 2 minutesWatch video
Create Editable Templates
Watch and learn how to create editable templatesWatch video