FAQ
Account
- How to remove (delete) a User?
- How to change file configuration?
- Why can't I log in?
- How can I change the orders approver?
- Where can I find my account admin?
- Can I change the language of the Gelato application?
Placing orders
- Are there any delays due to COVID-19?
- Can I save my editable template once I customized it?
- How do I print a new file?
- How much is the customs fee?
- Can I choose a different quantity than the one displayed at checkout?
- Can I send to multiple addresses?
Design issues
- Can I customize the page numbers of my Editable Template?
- How do I control the usage of my licensed font?
- My version of Adobe suite does not support the Gelato plugin for Adobe. What can I do?
- How do I upload a file?
- Can you update an editable template?
- Do you support editable business card templates with the QR code?
Problems with an order
- Received incomplete order.
- I need to change the shipping address after the order was placed
- I received my order but I am not happy with the way it turned out, what should I do?
- My order is stuck at customs, what should I do?
- I wasn't at the office when the delivery took place, where is my parcel now?
- I provided an incorrect delivery address, what should I do?
Payments and invoices
- Can I add/edit a billing entity or a cost center?
- Can I get an explanation for the TAX rate applied in my Gelato invoice?
- Can I get an explanation for the VAT rate applied in my Gelato invoice?
- How can I change the address, VAT ID or preferred currency for future invoices from Gelato?
- How can I choose to get a separate invoice for each order, or get just one consolidated invoice per month?
- How can I receive my Gelato invoices with a specific PO number?
