Help Center

How can we help?

Popular topics: File Requirements, Uploading a File, Tracking Your Order

How can we help?

  1. Gelato Globe
  2. Account and Payment

How we can help you?

Account and Payment

Account Details and Preferences

  • Editing Your Account Details
  • Notifications

Billing and Invoicing

  • Invoice - Frequently Asked Questions
  • Adding and Changing Billing Entities
  • Local Billing & Currency Options Available
  • Cost Centers and PO Numbers
  • Payment Methods (setting up)
  • Payment Request: Approving Pending Orders
See all 8 articles

Delivery Preferences

  • DDP or DDU - shipping to countries where we don't print locally
  • Adding a Recipient
  • Adding a Shipping Address

Groups and Users

  • Inviting New Users
  • How To Manage Users
  • How To Maintain Access Control (Roles)
  • Creating and Joining Groups

Reports

  • Reports
  • Library Files Report Download
  • Users List Download

Setting Account Rules

  • Branded Store
  • Setting Paper Type Rules
  • Setting Payment Method Rules
  • Setting Quantity Rules
  • Setting Shipping Rules

Tax

  • Understanding Tax on Gelato Globe invoices
  • Sales tax on Gelato Globe transactions in the United States
  • Indirect taxes on Gelato Globe transactions in Brazil
  • GST on Gelato Globe transactions in India
  • GST on Gelato Globe Transactions in Australia/New Zealand

VAT

  • VAT on local printing and delivery within EU
  • VAT on cross border transactions within EU
  • VAT on exports to non-EU countries
  • VAT on Gelato Globe transactions in Chile
  • VAT on Gelato Globe transactions in China
  • VAT on Gelato Globe transactions in Norway
See all 7 articles

How To Order Prints

It is easy to order your prints over Gelato

Watch video

User Guide

Check out how to get started with Gelato

Read More

Order business cards

With the simplified business card ordering link you can order your business card in just 2 minutes

Watch video

Create Editable Templates

Watch and learn how to create editable templates

Watch video
Updates
About Gelato Blog Privacy Policy Contact us