How can we help?


How to place an order with the mobile app?

1. Get started

Simply sign into the app with the email and password associated with your Gelato Globe account.

Note: You need to be a registered user in order to sign in as sign up is not possible via the app.


2. Access any file

  • Access your entire library and add as many items to the cart as you want to.                                                        mceclip1.png                                    
  • Preview your files
  • Edit templates to personalize business cards, sales material, or any other customizable file within your library
  • View the file details


3. Simple check-out

  • Select any of your saved shipping addresses, recipients and billing entities


Note: The app supports multi-item and split ordering therefore for each item, you can select a different quantity and shipping method.        

  mceclip2.pngNote: The cart synchronizes with the web app, so you can add an item to cart on the web and complete the purchase in the app (and vice-versa).

  • Payment process remains the same as via desktop - the app supports payment by invoice, credit card, and payment request - depending on your account settings                                                     

4. Track your order

  • View the status of your order
  • Download a PDF confirmation of the order
  • Track the parcel with the shipping provider


Note: In case you need our customer service assistance you can easily find a link to initiate a live chat as well as a link to visit the Help Center directly in your account screen.




Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request