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My order is stuck at customs, what should I do?

For destinations where we do not have local production, we produce in regional hubs and ship from these locations to other countries in the region. Depending on the destination, customs duty and tax fees may be added upon importation and you will be informed during the checkout process if cross-border shipping will take place and if this will involve customs fees. The time to release a package from customs varies depending on the local regulations and Gelato can't influence it.  Read more

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