How can we help?

Follow

Format not found for design/ Could not detect the format automatically

Format not found for design/ Could not detect the format automatically

 

This error occurs when:

  • The size of the document is not compatible with Gelato standard size
  • Any complex image is used in the PDF file which may cause the platform not to respond or process very slowly

     

Solution:

  • Use our plugin templates and print profile to generate print-ready PDF, so that Gelato platform can detect the PDF without any errors

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request