If you’re not satisfied with the quality of products you received, get in touch and we’ll do everything we can to investigate and find a solution. If your claim is validated by our quality assurance team, we will send a reprint to you as quickly as possible.
Making a claim
Get in touch with us via chat or email (firstname.lastname@example.org) with order ID and pictures within 14 days after receipt of your order.
We use the same print machines, paper types and work processes at the print houses to minimize color variations. Having said that printing is a chemical process, and 100% consistency cannot be achieved. Multiple factors influence the color, consistency and final result: machine type, machine setting, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above mentioned reasons lie within acceptable tolerance levels and are not covered under quality guarantee.
We'd much rather fix any problems and send a reprint to make sure you're happy with your order. If that's not possible or you can't wait for a new batch, we'll give you a refund.
Depending on the type of claim you may be asked to send the product you are claiming about for investigation. We will reimburse shipping costs incurred for sending the copies back.