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Invoice - Frequently Asked Questions

Q: Can I get an explanation for the VAT rate applied in my Gelato invoice?

A: We apply the VAT rate in your invoice depending on the country in which print materials were produced and the country in which they were delivered. Gelato is VAT registered in many countries with local print partners. For detailed explanation of VAT rates applicable in different situations, refer to VAT related articles in our Help center.

 

Q: Can I get an explanation for the TAX rate applied in my Gelato invoice?

A: We apply TAX rate in your invoice depending on the item purchased, the shipping destination, the buyer's location and the production (printing) location. For detailed explanation of TAX rates applicable in different situations, refer to TAX related articles in our Help center.

 

Q: How can I change the address, VAT ID or preferred currency for future invoices from Gelato?

A: Contact the Gelato Globe admin within your organization. He/She will be able to make these updates to the Billing entity in your organization's Gelato Globe account.

 

Q: Where are the Gelato bank details that I can use to pay for the invoice?

A: Gelato's bank details and company address are included in the bottom part of your invoice (PDF).

 

Q: How can I receive my Gelato invoices with a specific PO number?

A: Please request the Gelato Globe admin within your organization to add the PO number to your organization's Gelato Globe account. If this is done, we will include it in each of your invoices.

 

Q: Why am I receiving an invoice from Gelato?

A: Your email ID is specified as the invoice recipient for your organization's Gelato Globe account. If you would like this to be changed, please contact the Gelato Globe admin within your organization.

  

Q: What are the payment terms for invoices from Gelato?

A: Our standard payment terms are 30 days as per contract.

 

Q: How can I choose to get a separate invoice for each order, or get just one consolidated invoice per month?

A: Contact the Gelato Globe admin within your organization. He/She will be able to make these updates to the Billing entity in your organization's Gelato Globe account. Refer to this Help center article for more information.

 

Q: I just placed an order, when will I get the invoice?

A:  Gelato issues monthly invoices on the 5th day of each month. If you placed an order now, you can expect an invoice on the next 5th day of a month..

  

Q: Some of the items in my invoice don't belong to my department/entity. How is this possible and how can I get my invoice reissued?

A: You will receive invoices for purchases made on Gelato where your department/entity was selected during the billing step of the ordering process. It is possible that your department/entity was selected by mistake. Please send an email to invoice@gelato.com with details if you want us to reissue an invoice.

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