Delivery to countries without local printing involves cross border shipping and customs. To make this easier for you, we use Delivered Duty Paid (DDP) service as much as possible to pre-pay customs fees at the border and ensure smoother delivery of your order. Depending on the country you want to ship print material to, customs process will be different. There are three main categories.
In this article:
- Countries with Delivery Duty Paid Service and low customs risk
- Countries with Delivery Duty Paid Service and high customs risk
- Countries without Delivery Duty Paid Service
Note: Even if we have local production in a country, some products might still be produced in a different country due to production limitations or other reasons and shipped across borders. Should this be the case, you will be always informed during the checkout process.
Countries with Delivery Duty Paid Service and low customs risk
For countries where we have this setup, recipient will not have to pay customs fees or respond to requests (email/phone) from shipping providers in most cases to receive the order. If customs authorities ask recipient to pay additional fees, contact our customer service and we will refund any fees paid. We have this arrangement for the following countries:
Anguilla, Bahamas, Bangladesh, Bermuda, Brunei Darussalam, Cayman Islands, Colombia, Curaçao, Cyprus, Dominican Republic, Ecuador, Egypt, Georgia, Ghana, Guatemala, Hong Kong, Jamaica, Kenya, Kuwait, Macedonia (FYROM), Montenegro, Myanmar, Pakistan, Panama, Peru, Philippines, Taiwan, Tanzania, Thailand, Virgin Islands (British), Virgin Islands (U.S.)
Countries with Delivery Duty Paid Service and high customs risk
For these countries, we have DDP setup such that the order can go through customs without any recipient action. However due to the way local customs authorities operate, recipient will likely have to respond to requests (email/phone) from shipping providers or pay additional customs fees or to receive the order. These countries also have higher risk of delivery delays due to variability in local customs processes. If customs authorities ask recipient to pay additional fees, that must be covered by the recipient. We have this arrangement for the following countries:
Indonesia, Israel, Malaysia, Saudi Arabia, South Africa, Kazakhstan
Countries without Delivery Duty Paid Service
These countries do not offer possibility to setup DDP. When shipping to these countries, recipient must pay customs fees and respond to requests (email/phone) from shipping providers to receive the order.
Algeria, Armenia, Azerbaijan, Belarus, Jordan, Macao, Moldova, Morocco, Oman, Qatar, Tunisia, Ukraine, Uruguay, Uzbekistan, Vietnam
A clear message will be shown during the ordering process regarding customs process and DDP depending on the country that you choose to ship the order to.