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Uploading a file

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There are 2 ways to upload files to your Gelato account: You can either upload PDF files directly onto Gelato Globe or upload the original artwork (e.g. InDesign file) via our Print Plugin for Adobe.

Note: To be able to upload files you need the permission Upload Files. 

Important: Before you upload a file please be sure to read our file requirements


Uploading a PDF file directly onto Gelato Globe

To upload a new file just click on Upload File on the top right corner. Then select if you want to upload via computer or Dropbox. Multiple files can be uploaded at the same time.

When you have selected the file(s) to upload, the system will check dimensions of the file(s) and automatically find matching format(s). If any errors are detected by our automatic preflight error check, you will be warned and files will be marked accordingly.

Once finished, you will be able to verify the detected format (or change it if preferred) and also select paper type. 


Files will automatically be added to your library and can be marked with one of these statuses: 

  • Not print ready: You need to configure the file to make it print-ready by assigning the file format/size and paper
  • Needs fixing: The file contains one or more errors that have to be fixed before you can configure the file.
  • Print-ready: After you fix any errors and configure the file, it will be marked as print-ready, meaning it's ready to be ordered
  • Image or Other: if you have DAM activated, you will be able to upload any types of files (fonts, images, videos, powerpoint etc.) and these files will be marked accordingly


Uploading via Print Plugin for Adobe

Our free print plugin for Adobe is the easiest way to create and upload new files to your Gelato account. To upload a file via the plugin: 

  • Open your file in InDesign, Illustrator or Photoshop
  • Open the Print Plugin under Window > Extensions > Gelato
  • Sign in with your account details
  • Press Upload to upload your file to Gelato Globe
  • Select InDesign & PDF file or PDF file only
  • Press Upload to upload your file to Gelato Globe

Important: If you want to update an existing file, just click on upload. On the other hand, if you wish to upload a new version, please click on the 3-dot button next to Update and select Update as new

The key advantages of uploading files via the plugin are:

  • You will be asked to select the file configuration (both format and paper) beforehand, hence the file will be uploaded as print-ready
  • A preflight check will be performed before the upload to ensure that your file is good to go
  • If you upload the file as "InDesign & PDF file", you will be able to edit the file later on id needed

Note: If you are uploading an editable template, the file will be marked as such in your library.

Read more about our print plugin for Adobe here.

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