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Receipts & Invoices

In this article:



  • If the payment method used for your order is company invoice, the receipt is an order confirmation showing that your order has been placed. In addition, you will receive an invoice billed to the legal entity you selected during the checkout. The payment for the invoice will be by wire transfer to the bank account stated on the footer of the invoice PDF.

Example of order receipt for company invoice


  • If you instead use credit card or prepaid credit as a payment method for your order, a receipt is a proof of payment and you will not receive any additional documentation from Gelato.

Example of order receipt for prepaid credit 


Example of order receipt for credit card


Receipts are sent alongside the order confirmation email, regardless of payment method. Receipts contain a breakdown of costs and VAT (if chosen, the VAT number will be on the receipt as well).

Receipts can also be downloaded from Gelato. To access receipts for past orders, select Orders from the left menu, choose the order from the list and click on the order row or the button Details on the far right of the order row. Within the order details page, in the right top corner, click on the button View confirmation. This will download the receipt in PDF format. 





A company invoice is a payment option that may be activated for a Gelato Globe account. To use this payment option, we require you to add one or more billing entities in your account. During the checkout, users will be able to select the relevant billing entity that has been pre-saved in the account.

Each invoice has the following mandatory fields: 

  • Legal entity name
  • Address
  • Currency
  • Billing contact
  • Billing email (to which e-invoices are sent)

It is highly recommended to also add your VAT number, for correct VAT calculation. In countries where we do not have local production, having the VAT number on the invoice will set the VAT to zero. Please read our articles on VAT for more detailed information on VAT rates. It is important that the above information is up to date and has been verified with your finance organization to avoid delays in order processing.

You can also opt to get consolidated invoices every month if you don't want to manage too many invoices.


Paying an Invoice

Gelato issues monthly invoices for orders with Company-invoice as payment method. By the 20th day of each month, the invoices for all orders placed in the prior month are sent to the billing entity email saved in the billing address. Our standard payment terms are 30 days from invoice date. Payment should be done by wire transfer to the bank account stated on the footer of the invoice PDF.

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