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Getting Started Guide (Designer)

Welcome to Gelato!

In this page, you will find information about the formats we support, our design requirements, and the tools we provide to streamline the file creation and upload process.

In this article:


Supported formats

You can find all the formats that we currently offer on our Prices page.


Note: You have to be a registered Gelato user to be able to see the Prices page. If you haven't yet received a login invite, please contact your Admin. 

We constantly update our product range. If you don't find a format that you wish to print please contact us. 


File requirements

For Gelato to offer a consistent quality we have identified a group of print machine settings which we are rolling out to all our print partners - we call it the "Gelato standard". On a regular basis, our print partners calibrate their machines with these Gelato settings. Furthermore, for our platform to make the smallest amount of colour transformations and secure your file is printed as intended, we require that you follow our design requirements.

Also, please read our Checklist for creating PDFs before you start creating new files. 


Gelato Print Plugin for Adobe

The Gelato Print Plugin for Adobe is a free plugin created by Gelato to simplify the file design and upload process so that as a designer you don't have to worry about many of the file requirements mentioned above and you can just focus on creating the best documents for your company. 

Note: Please note that you need to be a registered user on Gelato in order to be able to use the Adobe Print Plugin. If you haven't yet received a login invite, please contact your company Admin. 


Download our free Adobe plugin


Gelato Standard PDF Export Preset

We generally recommend creating the files using our Gelato Print Plugin for Adobe. However, there are a few cases in which you might not be able to use the plugin, e.g. if you are using an unsupported version of the Adobe suite, or if as a designer you don't have access to a Gelato account.

In these cases, you can download and install in your Adobe software our “Gelato Standard” PDF export preset, which will allow you to export your design files as a PDF and to later upload them to Gelato (or send them to the admin who will do the upload for you). 


Uploading a file

Uploading a file to Gelato is super simple. You can either upload a PDF or use or Print Plugin for Adobe for an easier and more streamlined experience. Read more here


Done - good job! If you have any questions or feedback, please contact us here.



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