For destinations where we do not have local production, we produce in several regional hubs and ship from these locations to other countries in the region. Depending on the destination country of your order, customs duty, and tax fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges.
The value of goods imported will be accurately represented in our commercial invoices for customs purposes. Our process for declaring order value at customs is automated and we don't have a way to change the order value. This also ensures that we always keep our legal obligation to provide accurate information to our customers and other stakeholders.
If the delivery of an order placed on Gelato is refused, you will be responsible for the original shipping charges, as well as any import duty, tax, and brokerage fees that may be assessed. Gelato makes every effort to minimize the possible burden of these additional charges.
Delivery Duty Paid (DDP) Shipping
For some locations, Gelato offers "delivery duty paid" options (the ability to prepay customs & duties fees for accelerated customs clearance). For these locations, DDP is included in the shipping rate.