How can we help?


Getting Started Guide (New User)

Welcome to Gelato!

In this guide, we will take you through the simple steps to get started and set up your Gelato account for ordering prints. You can either watch the video below or go through the steps.

In this article:


1. Sign-up & Login

In order to sign-up, you have to accept the invite e-mail or click on the sign-up link you have received from your account Admin. If you haven't received an e-mail or link, please contact your account Admin. At sign-up, you will be asked to input your full name and phone number, as well as to accept the terms and conditions.


Note: Please do not create a login on your own, outside of your company account. Your organisation account has shared accesses and assets, and those can only be provided by the account Admin.

When you are signed up, you can log in to Gelato using this link, or by going to and click on Login on the top right corner.


2. Account Settings & Team Structure

To review your account details click on your initials at the top right corner of the page. You can change your displayed name and phone number as well as the language. However, if you need to change the email address, please contact your account Admin


Your account Admin assigned to you a Role with a set of permissions. Your role and permissions are listed in the welcome email you received after accepting the invitation.

Your admin also assigned you to one or several user Groups which define the specific folders in the library that you will be able to see, as well as the ability to order files using specific payment methods and billing entities.

Note: Please contact your account Admin if you wish to know more about your current role and group, and/or to ask for a change in the role or group membership.


3. Dashboard, Library & Files

User Dashboard

The User Dashboard is the new landing page for your Gelato account. It gives you insightful information about orders, files, as well as announcements and product news from Gelato, all at a glance. 



Library and Files

The Library is the core of your account, where you will be able to see all the print-ready files organized into folders prepared by your account Admin. You will be able to see only specific folders depending on the user group you belong to. Please contact your account Admin for more information on user groups and file visibility.


Note: If your Admin has given you the rights to upload files, you can upload your own design files to the library.


4. Placing an Order

Placing an order with Gelato takes less than 1 minute!

The steps are described in details here


Editable Business Card Ordering

If your account Admin has uploaded editable templates for business cards to your library and you want to order them, please watch the following video.


If you need to customize and order multiple business cards at the same time (e.g. if you are ordering on behalf of your colleagues) Gelato offers the possibility to place a bulk order for business cards. 



5. More Information

Contact Us

Should you wish to contact your account designated contacts or Gelato Customer Support, you will find this information by clicking on Contact us at the bottom left of the page. You can also live chat with us using the round icon at the bottom right of the page.

Products and prices (How to get a quote)

If you wish to know whether a specific product category, format, paper type or combination of these are available in a specific country, together with its price and estimated delivery date, please click on Products and prices at the bottom left of the page.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request