There are two different types of recipients: Company recipients and Personal recipients. The former is visible company-wide, while the latter is visible only to the user who created it.
There are two ways to add new recipients to be used for your orders: You can either add them during the checkout flow or pre-load them by selecting the Shipping tab on the left side menu.
1. Pre-loading Recipients
You can pre-load recipients to your Gelato account by selecting Shipping on left side menu. If you are an Admin, you will see both Company recipients and Personal recipients. Regular users will just see Personal recipients.
2. Adding a Recipient at Checkout
Alternatively you can add a recipient during the checkout process. Yow will be asked to type in recipient name and phone number, under Shipping options. If the delivery is for you, you can select Change to me to pre-populate this field with your account details.
Note: It is crucial to provide a valid recipient phone number during the ordering process. Our shipping partners require this to contact recipients and ensure successful delivery, especially for express and cross-border shipments.