It is crucial to provide a valid recipient phone number during the ordering process. Our shipping partners require this to contact recipients and ensure successful delivery, especially for express and cross-border shipments.
Important: Please include a mobile number whenever possible, as this will allow sending tracking information directly to the recipient. Also, please include a local number from the destination country.
There are two different types of recipients: Company recipients and Personal recipients. The former is visible company-wide, while the latter is visible only to the user who created it.
Note: Regular users will not be able to add Company recipients but only Personal recipients.
In this article:
Pre-loading Recipients
You can pre-load recipients to your Gelato account by selecting Shipping from the left side menu. If you are an Admin, you will see both Company recipients and Personal recipients. Regular users will just see Personal recipients.
Important: If you add an email to send order and tracking information, the recipient will be automatically invited as a user to your account and you will need to assign a role and a group. If you don't want to invite the recipient as a user, just leave the email field blank - we will still send an SMS with tracking information if you provided a mobile number.
If you need to upload several recipients at the same time, we offer a bulk upload functionality (Shipping > Company (or Personal) recipient > Bulk recipient import) through an Excel template.
Adding a Recipient at Checkout
Alternatively, you can add a recipient during the checkout process. Yow will be asked to type in recipient name and phone number, under Shipping options.
Note: If the delivery is for you, you can select Change to me to pre-populate this field with your account details.
Important: If you add an email to send order and tracking information, the recipient will be automatically invited as a user to your account and you will need to assign a role and a group. If you don't want to invite the recipient as a user, just leave the email field blank - we will still send an SMS with tracking information if you provided a mobile number.
Shipping to a hotel
If you are shipping to a hotel, please be aware of the following additional recommendations:
- Use express shipping
- Use the hotel reception number (or a local phone number) as the contact number of the recipient
- As recipient use the same name as in the hotel booking
- Add the reservation/confirmation number (or meeting/group name for event-related material) and check-in/check-out dates in the delivery note - this will make it easier for the hotel to find the guest in their system