How can we help?


Selecting a Shipping Method

Selecting a Shipping Method: You can select a preferred delivery method in the order flow. The estimated delivery dates will be visible after you place the item in your cart and initiate the checkout process.  After selecting a shipping address you will see the shipping options available and the associated costs. Gelato prints overnight and the items are dispatched the next business day. Depending on the destination, a range of shipping methods (express and economy) will be visible when you check out.  Each will indicate the estimated arrival date of your item.

NoteThe shipping rule might have been already established by the account Admin (to find out how click here)


Based on the products you are ordering, and the selected shipping method on Gelato:

  • Less than ~7kg print material goes in single shipment, else the order is shipped with split shipments
  • Orders that have products weighing more than ~28kg are shipped on pallet
  • For order with multiple products, the square products (flat & smaller size products such as Brochures, Flyers, Letterheads etc.) may be combined in a shipment BUT Roll-ups and Posters are always shipped separately from square products. This is to avoid damage to the Roll-ups or Posters as they are larger in size & require packaging to protect them better
  • Rarely, products on a single order are printed at different Printhouse because of the type of products possible for a given printer. In such case too, there will multiple shipments for the customer
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request